Plans sometimes change. We get it; it sometimes happens to us too. So we're happy to give you a hassle-free, 100% refund if you give us 7 days' notice. Inside of 7 days, we have already started preparing for your visit and can't easily fill your slot so sadly, you will be liable for 100% of the cost of the trip in that case.
A minimum of 4 of guests is required to make our shared, group charters economically viable. For group trips where the minimum has not been met, we will do our best to add people to the trip. If we are unable to, we will reach out and offer you the choice of rescheduling, a full refund, or the option to pay for additional guests in order to meet the minimum.
Charterers who wish to cancel a group trip more than 7 days prior to the scheduled charter will receive a full refund of their deposit if their group is the only group booked on that trip. If there are already multiple groups on the same trip, then rescheduling or canceling is not allowed. This policy is in place to prevent one group of guests from causing changes or cancellations for other guests.
Weather cancellations will be made by the captain on the day of the trip. It is rare that we cancel due to weather but if we do it's usually because of very high winds or excessively rough sea conditions; your safety is our top priority. We don't want to go out on days like that either, so in cases like this we will attempt to reschedule you or provide a 100% refund if we cannot.
One more thing about weather...we receive a lot of phone calls from people a few days in advance of their trip asking about a weather forecast they saw that goes something like this: "partly cloudy, chance of showers". Well, that's pretty much the standard forecast down here in the islands. It's rare when it does not rain somewhere down here on any given day. We can usually see the showers coming and will do our best to avoid them, but if we can't, please know that they are usually very quick to move through and we'll be back to sunny blue skies in no time.