Cancellation Policy

Private Charters

Plans sometimes change. We get it; it sometimes happens to us too. So we're happy to give you a hassle-free, 100% refund if you give us 7 days' notice. Inside of 7 days, we have already started preparing for your visit and can't easily fill your slot so sadly, you will be liable for 100% of the cost of the trip in that case.

Rarely, we're the ones that have to cancel. We try really, really hard not to, but if we do, we'll ask if you prefer to reschedule or have us send you a refund.

Group Charters

A minimum of 4 of guests is required to make our shared, group charters economically viable. For group trips where the minimum has not been met, we will do our best to add people to the trip. If we are unable to, we will reach out and offer you the choice of rescheduling, a full refund, or the option to pay for additional guests in order to meet the minimum.

Charterers who wish to cancel a group trip more than 7 days prior to the scheduled charter will receive a full refund of their deposit if their group is the only group booked on that trip. If there are already multiple groups on the same trip, then rescheduling or canceling is not allowed. This policy is in place to prevent one group of guests from causing changes or cancellations for other guests.

Weather

Weather cancellations will be made by the captain on the day of the trip. It is rare that we cancel due to weather but if we do it's usually because of very high winds or excessively rough sea conditions; your safety is our top priority. We don't want to go out on days like that either, so in cases like this we will attempt to reschedule you or provide a 100% refund if we cannot.

One more thing about weather...we receive a lot of phone calls from people a few days in advance of their trip asking about a weather forecast they saw that goes something like this: "partly cloudy, chance of showers". Well, that's pretty much the standard forecast down here in the islands. It's rare when it does not rain somewhere down here on any given day. We can usually see the showers coming and will do our best to avoid them, but if we can't, please know that they are usually very quick to move through and we'll be back to sunny blue skies in no time.

Poor Behavior

The captain of a vessel has overriding authority on board the boat, therefore his/her word, is law. This is enshrined both in the International Safety Management (ISM) Code Sec. 5.2 and in the International Convention for Safety of Life at Sea (SOLAS) Chapter 5 Regulation 34-1, which gives the captain the right to make any call necessary in order to protect the life of persons on board or to safeguard the vessel. They even have more power than the boat’s owner. On a civilian vessel, the Captain has the authority to put off passengers who are verbally or physically abusive towards any crew member. The captain decides where the vessel goes and the owners support his/her decision about cancelling trips due to disruptive and abusive behavior by customers. It will not be tolerated and you will not be refunded if your trip is cut short or cancelled due to poor behavior by anyone in your group.